Ngenio inc. takes privacy seriously and is committed to protecting personal information. As a person interacting with the Ngenio platform or website, this policy applies to you. It outlines the ways in which we collect, use and share your personal data.
As I read over this policy, what terms do I need to be aware of?
âClientâ â a person or company utilizing Ngenio services, inclusive of services provided through an Ngenio distributor, partner or consultant.
âPersonal Dataâ â any recorded information that makes an individual identifiable either directly, through association, through inference, or in conjunction with other information. Some examples in this context could be a personâs name, email, telephone number or psychometric profile.
âRespondentâ â any private individual who uses Ngenio products or services as a result of a client directive or request, such as during a job application or for an employment-related survey.
âUserâ â a private individual, such as a human resources manager or business consultant, who employs Ngenio services on behalf of a client.
What is the overall scope of this policy?
This policy applies to clients, users and respondents, as well as to visitors to our website and to all personal data supplied while on our platform or website.
The policy describes how we collect, use, share and protect your personal data. It also describes your rights with respect to personal data and how to exercise them, such as gaining access to your data or being able to alter it.
We collect, use, share, and predominantly employ personal data in order to provide services. We primarily interact with personal data as follows:
- Respondentsâ personal data is processed after express informed
- Clientsâ personal data is processed to fulfill our contractual commitments to them.
ï What kind of personal data do we collect?
Here are the categories of personal data we handle and process:
When Ngenio Distributors place your orders for products and/or services with us, we collect the following data:
| Type of Data Collected | Purpose | Lawful Grounds (GDPR) |
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While consulting the mpo-solution.com website, we collect the following data:
| Type of Data Collected | Purpose | Lawful Grounds (GDPR) |
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Respondent Data
| Type of Data Collected | Purpose | Lawful Grounds (GDPR) |
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Psychometric Data
| Type of Data Collected | Purpose | Lawful Grounds (GDPR) |
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To learn more about the way we collect information on people visiting our website, read more in How do we use cookies? Ngenio does not use fully automated technology such as artificial intelligence to process your data.
How do we go about obtaining your consent?
We collect, use and share your personal data either with your consent or within the framework of the law. Your consent may be obtained by various methods in various situations.
Directly from you
Prior to undergoing any psychometric testing, Ngenio will first ask you to directly consent.
Should we wish to use your personal data for any other purpose than what was specified at the time of that consent or that falls outside of standard lawful use, we would then ask for further consent.
Via a third party
We might receive your personal data from a third party. In such cases, all relevant privacy laws will be followed.
If you supply us with another personâs personal data, you are responsible for duly obtaining their consent to do so.
Who do we share your personal dataâwith?
We might share your personal data with our suppliers and service providers when we outsource tasks to other companies. In these circumstances and in order to protect any personal data shared, third parties will be expected to sign written agreements which stipulate the need to take appropriate security measures and follow standard practices and procedures for the protection of your privacy.
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Category |
How They Help |
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Hosting |
Hosts Ngenioâs talent management platform and website. |
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Communications |
In the preparation and transmission of company communications such as newsletters, sales emails, product and service information, announcements, and user follow-ups. |
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IT Support |
Provides technical support. |
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Distributors, along with their partners and consultants |
Act as intermediaries between our end-clients and Ngenio. |
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Customer Relations & Support |
Provides a service for account management and billing for our clients and distributors. |
How long do we store your personal data for?
We retain your personal data only as long as we need it to fulfill the purposes outlined herein, unless the law requires otherwise.
Where do we store your personal data?
Personal data is currently stored in the province of Québec (Canada). Your data may be held and used outside of Québec. Consequently, this means that your personal data may be sent or held outside of your own country of residence or your own province (or state) of residence where privacy laws differ. Whenever your data is shared outside of Québec, we will put measures in place to ensure the data is adequately protected.
When your personal data is used or kept outside of your country of residence or your province (or state) of residence, its use becomes subject to the laws applicable in that geographical location, meaning it could be shared with governments, tribunals, law enforcement agencies or regulatory bodies in those places, or shared according to the local laws in effect. Regardless of this, Ngenioâs internal practices regarding your personal data will be governed by this notice and will remain in compliance with applicable privacy laws.
What are your rights concerning your personal data?
We may request proof of identity before fulfilling a request to exercise a right. Proof of personal identification will only be used for this exact purpose.
In the province of Québec, a range of personal data rights are in effect, some of which are:
Data access, removal and correction rights
You may request a copy of any personal data held about you and/or ask to obtain access to it. You may ask us to forward your personal data to an authorized party, subject to certain conditions. For questionnaire respondents, your request will be sent to your employer.
If any of your personal data is inaccurate, incomplete or questionable, you may ask that it be rectified or removed. The same applies when data has been unlawfully collected, shared or stored.
You may also request information on the source of your personal data (when you did not provide it yourself), as well as the names of people who have access to your data and how long it has been held.
Right to withdraw consent at any time
You may withdraw prior consent for us to use and share your personal data.
In the majority of cases, withdrawing your consent means we can no longer process psychometric assessments of you. Beyond this, whenever we ask for consent, we will always inform you of the consequences of refusing to consent.
Provided they follow conditions stipulated by law, a legal resident of the European Union may benefit from enhanced privacy rights, such as:
Restricting the use of your personal data
When its accuracy is being questioned or when its processing is unlawful, you may ask that any processing of your personal data be ceased or suspended.
Data portability
You may ask that your personal data be sent to you in a common machine-readable format, or that it be sent to another party authorized by you.
Data destruction
In specific cases, you may ask for your personal data to be erased, destroyed or removed. Some exceptions apply. A data-controller may refuse such a request when the personal data must be kept in order to comply with the law, with a contractual agreement, or when it relates to a legal claim.
Right to object
In some cases, you may object to the processing of your personal data despite its legal and legitimate use by us (or by a third party) or because of its use for direct marketing purposes.
Refusal of automated processing
You may request that any decisions made concerning or affecting you shall not be made solely based on automated processing, such as profiling, when it could lead to significant legal repercussions concerning or affecting you.
For any further recourse, complaints can be filed with the Data Protection Authorities in our geographical territory, in your own country, province or state of residence, or in the territory where the alleged legal infraction took place.
To exercise any of these rights, kindly send a written request (along with proof of identity) to our Data Protection Officer listed in the section below entitled Need to reach us?
You will get a written response from us within 30Â days of our receiving your request.
How do we protect your personal data?
We have established security procedures and put reasonable security measures in place on the physical, technological and organizational level for the protection of your personal data in order to limit its loss, theft, or any unlawful or unauthorized use or transmission. This applies whether the data is stored on our own servers or with one of our service providers.
For instance, only a limited number of authorized personnel will have access to your personal data and be able to consult it, and for the sole purpose of carry out their duties.
However, it is important to know that no security measure can be perfectly safe nor fully guaranteed. If you have any reason to believe that your interactions with us have been compromised, that they are no longer secure or that any data you have provided has been compromised, please contact us immediately using the contacts listed in the section below under the title Need to reach us?
How do we protect your personal data?
We have established security procedures and put reasonable security measures in place on the physical, technological and organizational level for the protection of your personal data in order to limit its loss, theft, or any unlawful or unauthorized use or transmission. This applies whether the data is stored on our own servers or with one of our service providers.
For instance, only a limited number of authorized personnel will have access to your personal data and be able to consult it, and for the sole purpose of carry out their duties.
However, it is important to know that no security measure can be perfectly safe nor fully guaranteed. If you have any reason to believe that your interactions with us have been compromised, that they are no longer secure or that any data you have provided has been compromised, please contact us immediately using the contacts listed in the section below under the title Need to reach us?
Need to reach us?
If you have any requests, queries, complaints, comments or feedback that concern this notice, please feel free to get in touch with our Data Protection Officer via your choice of method:
Data Protection Officer
304 Rue Saint-Ignace
La Prairie, Quebec, Canada J5R 1E5
(1) 514-990-4600 ext. 125
[email protected]
Will this policyâchange in future?
This policy takes effect as of the date shown at the top of the page (latest update).
If any substantial changes are made, you will be notified and provided with the most recent version for your perusal with a clear indication of the date when it was last updated.
How do we use cookies?
Cookies are small pieces of text containing data collected about a userâs computer or mobile device while browsing a website. Cookies record the type of browser you are using and which pages you view.
The information we collect through cookies is for the sole purpose of analyzing website traffic in order to improve the browsing experience. Cookies are only kept for a limited time to serve the goals described herein for marketing and statistical purposes.
For more details on the various types of cookies we use and their different roles, take a look at our cookie management banner and our Cookie Options.